Frequently Asked Questions

1xljl requires all players to complete Know Your Customer (KYC) verification before making withdrawals. Accepted Philippine government-issued IDs include:

• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID
• PhilHealth ID
• Postal ID
• Voter's ID

You will also need to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours on business days.

No. 1xljl strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the login page or contact our support team.

Go to the 1xljl Login page and click "Forgot Password." Enter the email address or mobile number registered to your account. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset email, check your spam folder or contact our support team at [email protected].

1xljl supports a wide range of Philippine payment methods to make depositing as convenient as possible:

• E-Wallets: GCash, PayMaya (Maya), ShopeePay
• Online Banking: BPI Online, BDO Online, Metrobank Online, UnionBank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier, Palawan Express
• Cryptocurrency: USDT (TRC-20), Bitcoin (BTC)

All transactions are processed in Philippine Peso (PHP / ₱) unless otherwise specified.

The minimum deposit at 1xljl is ₱100 for most payment methods including GCash and PayMaya. For bank transfers, the minimum is ₱500. There is no maximum deposit limit for verified accounts, though individual payment providers may impose their own transaction limits. Deposits are credited to your 1xljl account instantly for e-wallets and within 1–3 business hours for bank transfers.

1xljl does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside of 1xljl's control and are the responsibility of the player.

To withdraw your winnings, log in to your 1xljl account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method, enter the amount, and confirm the request. Your account must be fully KYC-verified before any withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at 1xljl vary by method:

• GCash / PayMaya: Within 15 minutes to 2 hours
• BPI / BDO / Metrobank: 1–3 business days
• Cebuana / M Lhuillier: Same business day if requested before 3:00 PM
• Cryptocurrency: Within 1 hour after confirmation

First-time withdrawals may take slightly longer due to additional security checks. Our team processes withdrawal requests 24/7, including weekends and Philippine public holidays.

The minimum withdrawal amount at 1xljl is ₱200 for e-wallets (GCash, PayMaya) and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional verification for security purposes. 1xljl does not charge withdrawal fees on standard payout methods.

1xljl offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it becomes withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds can be withdrawn. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are in our Terms & Conditions.

To claim a promo code or reload bonus at 1xljl, log in to your account and go to the Cashier or Promotions section. Enter your promo code in the designated field before completing your deposit. Reload bonuses are typically credited automatically when you make a qualifying deposit during the promotion period. If a bonus does not appear in your account within 30 minutes, contact our support team at [email protected].

1xljl offers a wide variety of games for Filipino players, including:

• Slots: Hundreds of video slots from top providers with jackpots, free spins, and bonus rounds
• Bingo: Classic and themed bingo rooms with real-time multiplayer action
• Lottery: Daily draws with big prize pools in Philippine Peso
• Fruit Shop: Classic fruit machine-style games with simple, fast gameplay
• 1xljl Casino: Live dealer games including baccarat, roulette, blackjack, and poker with Filipino-speaking hosts

Yes. 1xljl is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit 1xljl.com on your phone's browser and log in to access the full game library. The mobile experience includes all games, cashier functions, and account management tools available on desktop.

All games on 1xljl use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, draw, or hand. Our game providers are audited by independent testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. Live casino games are streamed in real time from professional studios with physical cards and wheels, providing full transparency.

The minimum age to play on 1xljl is 21 years old, in accordance with Philippine gaming regulations. All players must verify their age during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. We take our age verification obligations seriously and support PAGCOR's efforts to prevent underage gambling in the Philippines.

Log in to your 1xljl account and go to Account Settings, then select "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately once set. To increase a limit, a mandatory 24-hour cooling-off period applies. To decrease a limit, the change is applied instantly. These tools are designed to help you stay in control of your gaming activity at all times.

If you need a break from gambling, 1xljl offers several options. A cool-off period (24 hours to 30 days) temporarily suspends your account. Self-exclusion (6 months, 1 year, 5 years, or permanent) blocks access for a longer period and cannot be reversed during the chosen term. Both options are available under Account Settings > Responsible Gaming. You can also contact our support team at [email protected] to request exclusion manually. For more information, visit our Responsible Gaming page.

Yes. 1xljl uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold or shared with unauthorized third parties. For full details on how we collect, use, and protect your data, please read our Privacy Policy.